Legal
Privacy Policy
Last updated 6 November 2026
This policy explains what personal information DigiBalloon ("we", "us") collects, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles.
1. What we collect
Information you give us: your name, email address and business name when you book a consultation, send a message or place an order, plus anything you include in your message or onboarding details.
Order and payment details: the plan and options you choose and your payment status. Card details are collected and stored by Stripe, not by us.
Booking details: the date and time of consultations you book.
If you use our AI services: information from calls and enquiries handled for your business, such as caller names, phone numbers, call summaries and recordings or transcripts, which we process on your behalf.
2. How we use it
To respond to enquiries, run consultations, deliver and support the services you order, take payments and manage subscriptions, send service-related emails, and improve our services. We don't sell your personal information.
3. Who we share it with
We only share personal information with providers that help us run our services, such as Stripe (payments), our website hosting and database providers, email and calendar providers, and, for AI services, telephony and AI providers. They may only use it to provide their service to us.
Some of these providers store information outside Australia, including in the United States. We choose established providers with strong security practices.
We may also disclose information if the law requires it.
4. Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above, or as the law requires.
5. Cookies and tracking
We don't use advertising cookies. Our website loads fonts from Google, which receives your IP address when the fonts load. If we add analytics in the future, we will update this policy.
6. Access and correction
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing contact@digiballoon.com. We will respond within 30 days.
7. Complaints
If you have a concern about how we handle your information, email contact@digiballoon.com and we will work to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
8. Changes
We may update this policy from time to time. The latest version is always on this page.