Terms of Service

1. Our services

We design and build websites, provide hosting and website maintenance, and set up and run AI systems such as AI receptionists, booking flows and follow-up automation.

What each plan includes is described on our website at the time you order. That description, together with anything we agree in writing with you, forms the scope of your order. Work outside that scope is quoted separately.

2. Prices and payment

All prices are in Australian dollars (AUD). We are not registered for GST, so no GST is added to our prices.

Payments are processed securely by Stripe. We never see or store your full card details.

One-time amounts, such as a website build, an AI setup fee and one-time add-ons, are charged when you check out.

If your order includes a monthly or yearly plan, your card is saved securely at checkout. Recurring charges start once your website or AI system is live, and then repeat each billing period until you cancel.

3. Website builds

Our standard build time is about two weeks, starting once we have received all the content, images, logins and information we need from you. Delays in providing these, or in giving feedback, will extend the timeline.

Each plan includes a set number of revision rounds, shown on the plan. Further changes can be quoted separately or covered by a Maintenance & Support plan after launch.

You are responsible for making sure that content you give us, such as text, images, logos and testimonials, is accurate and that you have the right to use it.

Once your build is paid in full, the finished website and its content belong to you. We may show your website in our portfolio unless you ask us not to.

4. Hosting and support plans

Hosting and Maintenance & Support plans are billed monthly, or yearly if you choose yearly billing. They have no lock-in contract.

Response times are as described on the plan. Priority Support requests are handled ahead of standard requests.

If you cancel hosting, we will help you move your website to another provider. Your website stays yours.

5. AI services

AI plans include a one-time setup fee and a monthly fee. The monthly fee starts once your AI system and any selected features are live.

Each plan includes a monthly number of calls, shown on the plan. Calls beyond that are billed at A$2 per call on your next invoice.

You are responsible for telling your callers and customers, where the law requires it, that calls may be answered by an AI system and recorded or transcribed. We can help you set up a suitable greeting.

AI systems can make mistakes. Please review summaries and bookings and let us know about any issues so we can refine your setup. Your AI receptionist is not an emergency service and must not be relied on for emergencies.

AI services rely on third-party telephony, AI and software providers. We aren't responsible for outages or changes on their side, but we will work to restore your service as quickly as we can.

6. Cancellations and refunds

Monthly and yearly plans can be cancelled at any time. Cancellation takes effect at the end of your current billing period, and we don't refund the current period.

AI setup fees are non-refundable, because setup work starts straight away.

Website builds can be refunded in full, less Stripe's processing fee, if you cancel before we start work. Once work has started, build fees are non-refundable.

To cancel, use the link in your Stripe emails or email contact@digiballoon.com.

7. Your responsibilities

You agree to give us accurate information, respond to requests for content and feedback in a reasonable time, keep your account logins secure, and use our services lawfully.

8. Liability

We provide our services with due care and skill. To the extent the law allows, our total liability for any claim relating to our services is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profits or lost business.

9. Australian Consumer Law

Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

10. Changes to these terms

We may update these terms from time to time. The version on our website when you place an order applies to that order. For ongoing plans, we will let you know about significant changes before they take effect.

11. Governing law

These terms are governed by the laws of South Australia, Australia.

12. Contact

Questions about these terms: contact@digiballoon.com.